Frequently Asked Questions
Everything you need to know about Tommy Gun's grooming essentials and services.
What is the status of my online order?
Once your order is processed, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment via our carrier's website.
What is your return policy for grooming products?
We offer a 30-day return policy for most unopened and unused products. For hygiene reasons, certain items like razors, brushes, and opened pomades cannot be returned.
Do you offer international shipping?
Currently, we ship to addresses within Canada and the United States. We are working on expanding our reach to international grooming enthusiasts soon.
Are the products used in the barbershop the same as those sold online?
Yes, we sell the exact professional-grade pomades, shampoos, and beard oils used by our barbers in-shop so you can maintain your look at home.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I use a Tommy Gun's gift card for online purchases?
Yes, Tommy Gun's gift cards can be redeemed both for in-shop services and for any products available on our e-commerce store.